Price Match Guarantee
Our Price Match Guarantee includes the price of the item(s) plus shipping cost. Price Match items must be available from competitor to ship to customer’s location. We will only honor requests submitted directly from the person who made the purchase.
What its not include;
- Seasonal, discontinued, obsolete, clearance, distressed or going-out-of-business sale merchandise
- Custom or special order products - meaning customized or configured products ( e.g., custom ordered blinds or carpet) from a competitor
- Volume or wholesale discount pricing offered by competitors
- Items sold via a third-party or discount site - meaning any products that are not sold directly by a competing retailer
- Open-box merchandise as well as reconditioned, refurbished or previously discounted products
- Competitor pricing for professional services, including labor and installation costs
- Sales tax is excluded
- Rebates, free offers, or specific one-time-only promotions, including seasonal promotions (such as Spring Black Friday, Black Friday and various holiday promotions), special events and/or bundle offers.
- Advertised pricing from a competitor based on typographical error or misprint
- Pricing from membership-based retail wholesalers
- Competitor bid and auctions site pricing
- Price matching on financed offers or credit terms
Identical to the competitor's product.
The product must be a matching brand, model number and color to qualify
Immediately available at a qualifying online retailer, or a local competitor.
We match local retail competitors (including their online prices) and these qualifying online retailers: Amazon.com, Crutchfield.com, Dell.com, HP.com and TigerDirect.com.
Not shown on our exclusions list.
Exclusions apply including, but not limited to, items sold by Marketplace vendors, competitors’ service prices, special daily or hourly sales, and items for sale the Sunday before Thanksgiving Day through the Monday after Thanksgiving.
Price Match Guarantee
We won't be beat on price.
We'll match the product prices of key online and local competitors for immediately available products.
- At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Crutchfield.com, Dell.com, HP.com and TigerDirect.com.
- We match our online and app prices on in-store purchases and our in-store prices on online and app purchases.
- If we lower our in-store, online or app priceduring the return and exchange period, we will match our lower price, upon request.
- Our PriceMatch Guarantee covers new items (excludes clearance and open-box items). One price match per identical item, per customer, at the current pre-tax price available to all customers is allowed.
Our Price Match Guarantee does not cover:
- The online prices of retailers not listed in the "Special considerations" section.
- Products shipped from or sold by third-party sellers on websites.
- Pricing only available to select groups of customers including TuMundoClick members, loyalty offers, discounts relating to non-warehouse membership or paid loyalty programs and government exchange store offers.
- Transactions from TuMundoClick Education, TuMundoClick for Business and from a TuMundoClick Marketplace store on a third-party website (e.g., Amazon, eBay, Google).
- Competitor offers including contract cell phones, service prices (including delivery and installation charges), pre-order offers, rent/lease to own items, liquidation offers, trade-in offers, items denoted as Black Friday pricing and special daily or hourly sales.
- Any financing offers, bundle offers, items included in bundle offers, subscription services, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, items included in gift card offers, Point of Sale Activation cards, video game discounts related to a membership program, voice-only deals, and items for sale the Sunday before Thanksgiving Day through the Monday after Thanksgiving, whether offered by us or a competitor.
Frequently Asked Questions
How do I request a price match from a TuMundoClick or Pacific Sales retail store?
When making a purchase, or during the return and exchange period, please talk to a Customer Specialist or go to the Customer Service desk for help with your price match request. Please tell us about the lower price that is still in effect that you want our retail store to price match. We will then review and verify the price match request. A price match request after a purchase at a store for items shipped to the customer can only be requested by the purchaser (the person who was listed in the "Bill To" section of the order).
How do I request a price match from TuMundoClick.com?
When making a purchase, or during the return and exchange period, price match requests from TuMundoClick.com are handled via online chat or phone. Please tell us about the lower price that is still in effect that you want us to price match. We will then review and verify the price match request. By phone, call 1-800-878-0674 for a TuMundoClick.com price match request. Online chat price match requests must be made by the product purchaser. We reserve the right to limit price match online chat requests.
TuMundoClick.com price match requests cannot be completed in our stores or via e-mail. Shipping/delivery charges will not be included in the price comparison. Purchases from a Smartphone application/website, and TuMundoClick.com orders with store pickup are considered TuMundoClick.com purchases for purposes of the Price Match Guarantee. A price match request after a purchase for items shipped to the customer can only be requested by the purchaser (the person who was listed in the "Bill To" section of the order).
What is considered a local retail competitor?
A local retail competitor for retail store purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25-mile radius) of your local TuMundoClick or Pacific Sales store. A local retail competitor for TuMundoClick.com purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25-mile radius) as either the billing address or the shipping address on record for the purchase.
How do I show "proof" of price?
The best way to show proof of price is to bring in the competitor’s current ad or notify us of the website address of the designated major online retailer. We may call the competitor’s retail store or check the website address of the designated major online retailer to verify the lower price and availability of the item.
Do you match the prices of a Warehouse club?
Yes. We do match the prices of Warehouse clubs as long as the Warehouse club is a local retail competitor, has an identical immediately available product and all other price match criteria are met. If the Warehouse club website price requires a membership ID or login to view, price match is only available in our store (not via phone or chat) and must be a live offer (not a screenshot).
Do you match the price if it results in a price being below your cost on a product?
Yes. So long as the price match requested is on an identical immediately available product and all other price match criteria are met.
Will you price match with the TuMundoClick mobile app?
Yes. The TuMundoClick mobile app has the same pricing and is treated the same as TuMundoClick.com.
Are competitors' services eligible for price matching?
No. Due to the differences in services being performed, we do not match competitors’ service prices. This includes, but is not limited to, services such as delivery, installation and computer services.
How does your price match policy apply to purchases made using Store Pickup?
If you purchase a new item at TuMundoClick.com (which includes a purchase from a smartphone application/website, TuMundoClick.com orders with Store Pickup, and orders from the kiosk inside a TuMundoClick (store) and if the item is offered at a lower price in the store or at TuMundoClick.com when you pick it up, you may request a price match. Some exclusions apply.
How does your price match policy cover an item scheduled for delivery?
If we drop the price of an item we sold you at any time before its scheduled delivery date, we will refund 100% of the difference, including tax. To receive the lower price, you must call 1-800-878-0674 Price matching cannot be processed in our stores or via email. If you see a lower price on our website or at our store near you, all conditions apply from our standard Price Match Guarantee.
What if the competitor does not have the item in stock or has limited quantities of the product?
Sometimes a qualifying competitor will advertise a product in ads and on its website as having limited quantities in stock. If the item is out of stock or the competitor has advertised as limited quantities of an item, it is not eligible for price matching. Likewise, if we have a product that is advertised as being limited in quantity it will not be eligible for price matching.
Is the price match policy different in Puerto Rico?
Yes. TuMundoClick Puerto Rico stores have their own Price Match Guarantee. The TuMundoClick Puerto Rico Price Match Guarantee terms are posted in Puerto Rico stores.
Is the Price Match Guarantee the same for purchases in TuMundoClick from stores within the store TuMundoClick.
Yes. The Price Match Guarantee terms apply to a purchase from any of our stores within a store. The Price Match Guarantee applies to TuMundoClick.com purchase but may vary from other TuMundoClick owned or branded websites. Please see each specific individual website for their terms and conditions.
Is the Price Match Guarantee the same for purchases from TuMundoClick Express Kiosks?
TuMundoClick Express Kiosks do not price match prior to purchase. Aside from not price matching prior to purchase, all other terms and conditions of the Price Match Guarantee apply.
Do you price match "free gift with purchase" offers?
No. We do not price match "free gift with purchase" orders. This includes free gift card with purchase offers.
Do you price match offers with financing?
No. We do not match competitors' financing offers, or financing offers that differ between our stores and TuMundoClick.com. But you can buy a product, get a price match, and still use our low or no interest financing plans on your original purchase. We also do not price match to a competitors' price that can only be received when using the competitor's credit card.
Do you match competitors' trade-in value and offers on trade-in products?
No. We do not match our competitors' trade-in value and offers on trade-in products.
How does the Price Match Guarantee apply to My TuMundoClick Gamers Club Unlocked purchases?
My TuMundoClick Gamers Club Unlocked members can get 20% off new video games. For purposes of the TuMundoClick Price Match Guarantee, TuMundoClick takes the discounted My TuMundoClick Gamers Club Unlocked price into account prior to a price match request. For example, if TuMundoClick sells a new game for $59.99, at TuMundoClick Gamers Club Unlocked member will be able to buy it for $47.99. The $47.99 price is the price we would compare for price match purposes. If a competitor sells the game for $49.99, there would not be a need for a price match as the TuMundoClick price is lower. If a competitor sells a game for $44.99, we would match that price and sell a My TuMundoClick Gamers Club Unlocked member the game for $44.99 with no additional discount. If TuMundoClick lowers our price during the return and exchange period on a My TuMundoClick Gamers Club Unlocked purchase, we will, upon request, apply the 20% discount on the new lower price. For example, if a Gamers Club Unlocked member paid $47.99 for a new game priced at $59.99 and TuMundoClick lowers the price to $49.99 during the return and exchange period, we will, upon request, price match the new price with the 20% discount and sell the My TuMundoClick Gamers Club Unlocked member the game for $39.99. This is also how we treat price match requests for the paid loyalty membership program.
How does the Price Match Guarantee apply to coupons?
We do not match competitors' coupons. Also, customers can either use a coupon or price match to a lower price, but not both. We do not allow a coupon to be used on a product that has a price match.
How does the Price Match Guarantee apply to sales tax?
We match the pre-tax price. We do not take sales tax into consideration for price match purposes. We will not override sales tax to match a competitor’s price.
How does your price match policy apply to pre-orders?
If the price of a pre-order item drops at the time of shipment, you will automatically be charged the lower price. Your credit card is not charged until the product is shipped.
How does your price match policy apply to voice-only deals?
Smart speakers, such as Amazon Echo or Google Home, have retail sale functionality so that you can make a purchase through your smart speaker. A voice-only deal is a discounted price only offered by a retailer through a smart speaker. If a qualifying competitor has a voice-only deal that results in a lower price than ours, we will not match that price. If we have a voice-only deal, we will not match that price. If your purchase from us was a voice-only deal and we lower our price during your return and exchange period, we will, upon request, match the new, lower price.
If TuMundoClick for Business or TuMundoClick Education has a lower price, will you match it?
No. Whether due to a bulk purchase order or a specific promotion, TuMundoClick for Business or TuMundoClick Education may have a lower price on a product. We do not match the price offered to TuMundoClick for Business or to TuMundoClick Education customers.
How does your price match policy apply to a cell phone purchased with an installment billing plan?
If you have purchased a cell phone on an installment billing plan from TuMundoClick and we lower our installment billing price during the 14-day return and exchange window, you have some options. You may bring your phone to a TuMundoClick store and we will research the pricing history on your purchased phone to see if you qualify for a price match. If you qualify, you have two options for a price match. The first option is to receive a TuMundoClick Gift Card for the difference between the overall installment billing price you agreed to pay for the phone and the current installment billing price on the phone. For example, if your installment billing plan calls for you to pay a total of $600 and the phone is now available for $500, we will provide you with a $100 TuMundoClick Gift Card. The second option is that you may return your purchased phone along with the contract and purchase a new phone with a new contract at the discounted price. Please note that a return, even with a repurchase, requires the deletion of all data on the phone, and you are responsible for all fees associated with a return. When calculating the original purchase price of the phone, all offers, including two-for-one and gift card offers, are taken into account. There is a limit of one price match per phone.
Do you match prices for liquidation or going out of business sales?
No. Items in a liquidation or going out of business sale are clearance items. Clearance items are excluded from the Price Match Guarantee.
We may run tests of the Price Match Guarantee in select locations and may amend these terms at any time.